pak324 is committed to protecting the personal data of our users. This Privacy Policy explains what information we collect, how we use it, how long we keep it, and what rights you have over your data as a user of our platform.
This Privacy Policy ("Policy") sets out how pak324 ("the Platform", "we", "us", "our") collects, processes, stores, discloses and protects the personal data of individuals ("Users", "you", "your") who access or use any services provided through the pak324 website and associated interfaces available at pak324.cam.
pak324 is an English-language online gambling platform built for users in Pakistan and accessible internationally. We recognise that the privacy of your personal information is important. By registering an account, making a deposit, using any feature of the Platform or otherwise providing your personal data to us, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your data as described herein.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling page, which together govern your relationship with the pak324 platform.
For the purposes of this Privacy Policy, the following terms have the meanings assigned below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including but not limited to name, email address, phone number, IP address, device identifiers and financial information. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure or destruction. |
| "Data Controller" | pak324, which determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | Any third party that processes personal data on behalf of pak324 under a data processing agreement. |
| "Consent" | A freely given, specific, informed and unambiguous indication of the User's agreement to the processing of their personal data. |
| "KYC" | Know Your Customer — the identity and age verification process conducted during account registration or at any point thereafter as required. |
| "Cookie" | A small text file placed on a User's device by the Platform for purposes including session management, analytics and preference storage. |
pak324 collects personal data through a number of channels during the course of providing its services. The categories of data collected are set out below:
When you create an account on pak324, we collect information that you provide directly, including:
To comply with our age verification obligations and anti-money laundering requirements, we may collect and process copies of identity documents, proof of address, and payment method documentation. This may include government-issued identification, utility statements or bank records.
We collect data related to your financial transactions on the Platform, including deposit amounts, withdrawal requests, payment method references (such as mobile wallet identifiers associated with Easypaisa or JazzCash transactions, Raast transfer references, or bank account identifiers for institutions such as HBL, UBL, Meezan Bank and Bank Alfalah), and transaction history.
We collect records of your activity on the Platform, including bets placed (cricket, PSL matches, ICC tournaments, sports, live casino and other markets), wager amounts, game sessions, bonus activity and account balance history.
When you access the Platform, we automatically collect certain technical data, including:
We retain records of communications between you and our support team, including live chat transcripts, email correspondence and any support tickets submitted to [email protected].
Where you use responsible gambling tools — including deposit limits, loss limits, session timers or self-exclusion — we collect and retain records of your settings and any changes made to them. This data is used to enforce the limits you have set and to safeguard your wellbeing on the Platform.
pak324 processes personal data on one or more of the following legal bases, depending on the nature and purpose of the processing:
| Legal Basis | Application |
|---|---|
| Contractual Necessity | Processing required to create and manage your account, process transactions, and provide gambling services. |
| Legal Obligation | Processing required to comply with AML regulations, age verification obligations and data retention requirements imposed by applicable law. |
| Legitimate Interests | Processing for fraud prevention, security monitoring, system analytics and responsible gambling enforcement, where our interests do not override your fundamental rights. |
| Consent | Processing for optional communications such as promotional emails and marketing notifications, where you have explicitly opted in. You may withdraw consent at any time. |
pak324 processes your personal data for the following purposes:
We use your registration data, financial data and gameplay data to operate your account, process bets and transactions, display your PKR balance, and provide access to the full range of Platform services including sports betting, live casino, slots and instant games.
We process identity and verification data to confirm that you meet the minimum age requirement (18 years or the higher minimum required by the operator's licensing jurisdiction), to verify your identity as required by anti-money laundering obligations, and to comply with any applicable regulatory reporting requirements.
We monitor account activity, transaction patterns and device information to detect and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse and other prohibited conduct as defined in our Terms & Conditions.
Personal data, including gameplay history and responsible gambling tool settings, is processed to enforce deposit limits, loss limits, session timers and self-exclusion arrangements. We may also use this data to identify patterns consistent with problem gambling behaviour, in order to reach out with responsible gambling information or intervene where appropriate.
Communications data is processed to handle your support queries, resolve complaints, and improve the quality of our support operations. Support interactions are conducted in English, with Urdu assistance available on request.
Where you have provided consent, we may use your contact details to send promotional offers, platform updates or information about new features. You may opt out of marketing communications at any time by contacting [email protected] or using the unsubscribe option in any email communication.
Technical and device data is used to analyse Platform performance, identify usability issues, and improve the overall user experience, including mobile performance for Android and iOS devices commonly used by Pakistani players.
pak324 does not sell your personal data to third parties. We may share your data in the following limited circumstances:
pak324 uses cookies and similar tracking technologies to operate the Platform, improve your experience and collect analytics data. The following categories of cookies are used:
| Category | Purpose | Required? |
|---|---|---|
| Session management, login authentication, security tokens and responsible gambling limit enforcement. Cannot be disabled without affecting Platform functionality. | Yes | |
| User preferences including language settings, currency display (PKR), saved responsible gambling limits and remembered device settings. | Optional | |
| Aggregated usage data to understand how users navigate the Platform, which features are most used and where technical issues occur. Data is anonymised where possible. | Optional | |
| Where consent is provided, cookies may be used to identify users who have visited the Platform and to present relevant information about pak324 services. | Consent only |
You may control cookie preferences through your browser settings. Disabling essential cookies may prevent certain Platform features from functioning correctly. For detailed cookie management instructions, refer to the help documentation for your browser.
pak324 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:
When personal data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.
pak324 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. Our security measures include, but are not limited to:
Notwithstanding the above, no data transmission over the internet or electronic storage system is entirely secure. pak324 cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify relevant authorities and affected users in accordance with applicable legal requirements.
You are responsible for maintaining the security of your own login credentials. Do not share your password with any third party. If you suspect your account has been compromised, contact [email protected] immediately.
Depending on the data protection laws applicable in the operator's licensing jurisdiction, you may have some or all of the following rights in relation to your personal data. To exercise any right, please contact us at [email protected] with your request and sufficient information to identify your account.
You have the right to request a copy of the personal data we hold about you, along with information about how it is processed and on what legal basis.
You have the right to request correction of inaccurate or incomplete personal data. You may update certain details directly in your account settings. For KYC-related data, corrections may require re-verification.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to overriding legal obligations — for example, AML record-keeping requirements may prevent deletion of certain transaction data.
In certain circumstances, you may request that we restrict processing of your data while a complaint or accuracy dispute is being resolved.
Where processing is based on consent or contract and carried out by automated means, you may request your personal data in a structured, commonly used, machine-readable format.
You may object to processing based on legitimate interests, including profiling for marketing purposes. Where we cannot demonstrate compelling legitimate grounds, we will cease the processing.
Where processing is based on your consent (e.g. for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing. Contact [email protected] to withdraw consent.
We will respond to all valid data subject requests within the timeframe required by applicable law (typically within 30 calendar days). We reserve the right to request proof of identity before processing any data rights request to protect against unauthorised disclosures.
pak324 operates internationally and may transfer your personal data to service providers or infrastructure located outside your country of residence, including outside Pakistan. When personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place, consistent with the data protection framework applicable to the operator's licensing jurisdiction.
Such safeguards may include contractual clauses with data processors that impose data protection obligations equivalent to those under applicable law. By using the Platform and accepting this Policy, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Pakistan for the purposes described in this Policy.
If we become aware that personal data has been collected from a person below the minimum age requirement, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please notify us at [email protected] without delay.
Age verification is a mandatory step of the KYC process. Providing false information about your date of birth constitutes a material breach of our Terms & Conditions and may have legal consequences.
The pak324 Platform may reference or display information about third-party services, including payment providers and sports organisations. This Policy applies solely to personal data collected and processed by pak324. We are not responsible for the privacy practices of any third-party service, and we encourage Users to review the privacy policies of any external service they interact with independently of pak324.
References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah, Pakistan Super League (PSL), ICC and similar organisations are for contextual informational purposes only and do not imply endorsement, partnership or data-sharing arrangements with those entities unless explicitly confirmed.
pak324 may revise this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements or Platform features. When changes are material, we will endeavour to provide reasonable notice to registered Users — for example by publishing a notice on the Platform or sending an email to your registered address.
The date of the most recent review is displayed at the top of this page. Continued use of the Platform after revised Terms have been published constitutes your acceptance of the updated Policy. If you do not agree with any changes to this Policy, you should stop using the Platform and request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns or complaints about this Privacy Policy, wish to exercise any of your data rights, or wish to report a potential data breach or a suspected registration by a minor, please contact pak324 using the details below:
Users who remain unsatisfied with our response to a data rights request may have recourse to the data protection supervisory authority relevant to the operator's licensing jurisdiction. Details of the applicable authority are available on request.
A summary of pak324's core privacy commitments. These points do not replace the full Policy above — please read all sections carefully for complete information.
pak324 never sells, rents or trades your personal data to third-party advertisers, data brokers or any commercial entity outside the scope of providing our services to you.
All data exchanged between your device and pak324 is protected by TLS/SSL encryption. Passwords and sensitive credentials are stored in encrypted form and are never transmitted in plaintext.
Promotional communications are sent only where you have explicitly opted in. You can withdraw marketing consent at any time — no questions asked — by contacting our support team.
Access, rectification, erasure, portability, restriction and objection — these are genuine rights you can exercise. We respond to valid requests within the legally required timeframes.
Self-exclusion settings, limit history and responsible gambling data are processed with extra care and are used exclusively to protect your wellbeing — never for profiling or commercial targeting.
We keep your data only as long as needed and as required by law. When data is no longer required, it is securely deleted or anonymised in accordance with our disposal procedures.
If anything in this Privacy Policy is unclear, or if you wish to exercise your data rights, our support team is ready to assist. You can also visit our FAQ for quick answers or return to the homepage to explore the platform.
🔞 Adults 18+ only, or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. This is not legal advice.